faqs
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what types of payments are accepted? is my transaction secure?
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we currently accept most major debit and credit cards issued by U.S. banks, as well as payments via paypal. we have partnered with paypal and wix as our payment processors to securely process and encrypt your order payments. please note: you do not have to have a paypal account to purchase. on site, here at hollis + earle, we are unable to process payments, or accept any orders over the phone. we do not accept prepaid debit and credit cards, and we never store your credit card or billing information on our site. in addition, our company is hosted by wix.com which provides us with a secure online platform that allows us to sell our products to you safely.
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how long will it take to receive my order?
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please see our shipping + returns page for details.
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what is your privacy policy?
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your information is solely used to process your order through secure servers. payments are processed securely via paypal and wix, both of which imply with pci- dss payment card industry data security standards, tls encryption and safe, meeting the highest standards of security for handling credit card information. you will never be contacted with promotions or announcements unless you opt-in to email updates. you may opt-out of email subscription at any time. click here to view our full privacy policy.
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do you accept returns/exchanges?
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please see our shipping + returns page for details.
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do you offer gift wrapping? or do custom orders?
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no, we do not offer gift wrapping or gift notes at this time, nor do we do custom orders.
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do you have a brick and mortar store, or offer local pickup?
'hollis and earle' is exclusively an online shop, and currently does not offer pickup.
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do you wholesale?
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we have not yet set up a wholesale program, but we are collecting interest. feel free to reach out and let us know of your interest, and we'll keep you in mind when we get a wholesale program up and running.
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still have a question?
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we're here for you. have a question about your order or about anything else ? ask away. just send an email to hello@hollisandearle.com or use our contact form and we'll get right back to you during regular business hours. rest assured we'll be in touch as soon as possible.
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